Did you know that we do more than HPE Content Manager?
At Quince Consulting we appreciate that it takes a lot more than experts in the software to implement your total solution. Our portfolio contains a broad spectrum of services so if it doesn’t fit into the following categories, ask us anyway as we have been involved in some fascinating projects!
Are you implementing or integrating Systems? Do you need an independent review of a situation within your organisation? How will you get your ‘suite’ solution across the line?
Gathering requirements accurately and completely is essential for a successful system implementation or integration. The best system design can only ever be successful IF it meets the requirements of the users, the organisation and the environment. Our business analysts are able to identify and document detailed requirements and make informed impartial recommendations based on your unique situation.
As a truly independent services company Quince Consulting is in a unique position to be able to provide unbiased advice and recommendations in today’s market. In addition to the information and records management software readily available there are also a large number of service providers who develop their own software. Our consultants have knowledge of these third party products, and are able to work with you to identify the best suite of products to meet your solution requirements.
Our team at Quince Consulting know that it takes more than software to achieve a successful solution and increased user uptake. It doesn’t matter how fabulous a piece of software is if your staff don’t use it.
Let our consultants work with you to plan your Change Management Program to ensure your staff are informed and engaged throughout the entire change process. We can work with you to define the most appropriate change management strategy and communication plan for your organisational culture, as well as conduct a training needs analysis and program.
Do you know which applications your staff are using to create and store information? Do you know where they store information? Do they know where to find it?
An information audit will map out for you the number of different line of business systems your staff are using, and for which business processes. We can also determine where your key information assets are being stored, who has access to them, who NEEDS access to them, and whether these systems are compliant with records management legislation requirements.
Implementing a new Electronic Document and Records Management System (EDRMS) can be daunting, even risky, without the right expertise and help. Our wealth of experience means that we can ensure all aspects of your new deployment is not only successful, but on time and within budget.
Implementation or Upgrade Services
Are you implementing HPE Content Manager for the first time? Are you upgrading from a previous version of HP TRIM or HPE Records Manager?
LET US HELP.
Our consultants have implemented all versions of TRIM through to Content Manager in a large number of organisations ranging in size from 3 to over 10,000 users. We have a proven methodology that ensures that no metadata is left unturned in the pursuit of a user friendly solution where the configuration complies with all internal and external requirements. Our methodology incorporates all aspects of implementation from analysis and requirements gathering through to testing, training and post implementation support.
An upgrade presents you with an opportunity to review your configuration to ensure it continues to meet the ever-changing needs of your organisation. Not only do you have the opportunity to explore new and enhanced functionality but it’s also a great time to review your key objects such as metadata, Record Types, security, retention schedules and more.
Health Checks provide a great opportunity to ensure that your HPE Content Manager solution is configured to perform at its maximum potential at a technical, business process and usability level. Quince Consulting health checks are designed to record and identify any threats to performance and data integrity as well as identify opportunities to increase the usability of the system.
At the completion of a health check we provide you with a list of issues and recommendations, and can work with you to schedule and implement them. Ask us about our health checks and how they can be customised for your HPE Content Manager solution.
Workflow or Action Tracking?
Which one do I use and how?
Our experienced business analysts are able to gather requirements and make recommendations as to which module will best suit your specific scenario. The requirements gathering process is often a great opportunity to identify where business process design can be improved for your processes that have ‘always been done that way’.
The Action Tracking and Workflow functionality within HPE Content Manager provides visibility of routine business processes. These modules can provide an opportunity for your organisation to identify bottlenecks in business processes, implement Action Tracking or Workflow solutions and realise efficiencies.
Are you struggling to schedule regular System and Records Maintenance, or even to know what that should entail?
Quince Consulting appreciates that it is sometimes very difficult to stick to a regular HPE Content Manager maintenance regime. Maintaining word indexes, ghost locations, Quality Assurance of record creation and maintenance of other system objects can often get out of hand. When these tasks are not performed regularly, it can often be difficult and stressful to re-learn how. Our team can help you through this by developing a routine maintenance schedule specific to your organisation’s needs, or even simpler we can do it for you.
Do you struggle with the delivery of user support?
Whether you are struggling to stay on top of all the latest functionality and changes in behaviour between product versions or are just too busy, we can help by supporting you and your users. We have a dedicated support email address and will provide you with a monthly report of support calls raised, solutions and time spent.
Support can be provided remotely through provision of remote access to your environment, or through screen sharing technologies. For major issues onsite support is also provided.
Share with us your support challenges and together we can design a solution that includes the upskilling of your staff in the longer term.
Not only are we incredibly proficient and damn good at training delivery we also have a great reputation for developing training strategies, training programs and customising training documentation. We are qualified in Training and Assessment, and have taught hundreds of trainees a huge range of methods and tricks on how to best use the HPE Content Manager products.
We have been contracted to run the Hewlett Packard Enterprise and subsequently Micro Focus public courses as well as to design and deliver custom courses for their clients.
All courses will be tailored to your precise needs to ensure staff take away knowledge most suited to their requirements. Our Content Manager training offerings include:
Contact us today to design a training program to best suit your learning needs.
Data Migration does NOT have to be a dirty word!
The Quince Consulting team have been involved with many different data migration activities from:
Our team understands TRIMPort, Dataport and other migration utilities available on the market. Development of a data migration strategy and plan includes recommendations for method and sequencing to ensure that data integrity is maintained as well as data mapping of metadata fields between systems.